you are making an impact on those around you whether you mean to or not. in light of this always keep in mind:
- your words are heard
- your actions are observed
- your tone permeates your words
- your ability or inability to communicate leaves the world around you in a vacuum which will be filled
so when things get hard or are sticky or uncomfortable consider the following:
- honesty is always the best policy
- it is impossible for the outcome to be positive when attitudes are negative
- know what you stand for and articulate it hot
- be kind but firm
- do not bring up the past - it has no bearing on the present
- once you have articulated your thoughts be still
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